At KitchenToolss.site, we understand that customers may need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.
1. Order Cancellation by Customer
Customers may request to cancel an order before it has been processed or shipped.
To request a cancellation, please contact our customer support as soon as possible with your:
- Order Number
- Full Name
- Email Address
- Reason for Cancellation (Optional)
If the order has not yet been dispatched, we will make reasonable efforts to cancel it.
2. Orders Already Shipped
Once an order has been shipped or handed over to the courier, it cannot be cancelled.
If you no longer wish to keep the product after delivery, you may be eligible to return it according to our Return & Refund Policy.
3. Cancellation by KitchenToolss.site
We reserve the right to cancel any order in circumstances including, but not limited to:
- Product is out of stock.
- Incorrect pricing due to a technical or human error.
- Payment could not be verified.
- Suspected fraudulent or unauthorized transaction.
- Incomplete or incorrect shipping information.
- Circumstances beyond our reasonable control.
If we cancel an order after payment has been received, the applicable refund will be processed to the original payment method.
4. Refund for Cancelled Orders
If your cancellation request is approved before shipment, your refund will be initiated within 5–10 business days.
The time required for the refund to appear in your account depends on your bank or payment provider.
5. Changes to Orders
If you need to modify your shipping address or other order details, please contact us immediately. We will do our best to accommodate your request if the order has not yet been shipped.
6. Contact Us
For cancellation requests or questions regarding your order, please contact us:
KitchenToolss.site
Email: support@kitchentoolss.site
Our customer support team will respond as quickly as possible and assist you with your request.